SMS Terms

Effective Date: April 10, 2026

These SMS Terms apply to text messaging programs operated by White Fox Cleaning Services LLC (“White Fox Cleaning,” “we,” “our,” or “us”). By opting in to receive text messages from us, you agree to these SMS Terms, our Terms of Service, and our Privacy Policy.

Consent to receive text messages is not a condition of purchase. Customer care consent and marketing consent are separate and should be collected through the specific opt-in form, widget, or consent flow you use.

Program Names and Descriptions

  • White Fox Cleaning Services LLC Customer Care Text Messaging Program: If you opt in to customer care texts, you may receive service-related text messages about requested or active services, including quote follow-up, phone call confirmations, appointment reminders, scheduling updates, service updates, billing reminders, payment links, and account notifications.
  • White Fox Cleaning Services LLC Marketing Text Messaging Program: If you separately opt in to marketing texts, you may receive marketing and promotional text messages, including special offers, discounts, seasonal promotions, limited-time deals, and service announcements.

Opt-In

You may opt in through White Fox Cleaning website forms, chat widgets, or other consent flows that clearly disclose the type of messages you agree to receive. Only the message categories disclosed in the opt-in flow you use apply to that consent.

Message Frequency

Message frequency varies. Customer care message frequency may vary based on your quote request, service request, appointment activity, account activity, billing activity, and service status. Marketing message frequency may vary based on promotional activity, seasonal offers, and your marketing preferences.

Message and Data Rates

Message and data rates may apply for messages sent to you from us and to us from you. For questions about your text plan or data plan, contact your wireless provider.

Opt-Out Instructions

You can cancel the SMS service at any time. Simply reply STOP to any text message from the program. Upon sending STOP, we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us unless you opt in again.

Rejoining Instructions

To rejoin after opting out, sign up again through an available White Fox Cleaning opt-in method, and we will resume sending messages according to the consent you provide at that time.

Help Instructions

If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to help@whitefoxclean.com or (828) 449-8119.

Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages.

Privacy

For privacy-related inquiries, please refer to our Privacy Policy. Our Privacy Policy explains how we collect, use, and protect information, including mobile information and text messaging opt-in data.

Industry Standards and Legal Compliance

Our text messaging programs are intended to comply with applicable carrier requirements, CTIA guidance, The Campaign Registry expectations, and other applicable messaging standards. You agree to use our messaging programs only for lawful purposes and not to submit false, abusive, or unauthorized requests. Additional compliance requirements may apply depending on the messaging program, campaign type, or applicable law.

Contact Information